Refund policy

Last updated: July 15, 2026

We want to handle problems plainly and fairly. Contact us within 15 days after delivery if your order is damaged, incorrect, incomplete, or otherwise not right.

Coffee and other perishable products

Because coffee and other food products are perishable, we cannot accept a physical return after they have shipped unless the item is unopened and we specifically authorize the return. If your first bag is not the right fit, tell us what tasted too light, too dark, or off. We will help you choose the next coffee. Depending on the circumstances, we may offer practical brewing help, a replacement, store credit, or a refund.

Damaged, missing, or incorrect orders

Email orders@wildcalf.com with your order number and a short description. Photos of the package and product help us resolve shipping damage quickly. We will work with the carrier when a carrier claim is needed. You do not need to handle that alone.

Eligible nonperishable returns

Unopened, unused nonperishable merchandise may be eligible for return within 15 days after delivery. The item must be in its original packaging and in resalable condition. Contact us before sending anything back so we can confirm eligibility and provide instructions.

Unless the return is due to our error or a defective item, the customer is responsible for return shipping. Items sent without authorization may not be accepted.

Items that cannot be returned

• opened coffee, food, or other perishable goods;
• gift cards;
• personalized or final-sale items clearly marked before purchase; and
• items damaged through misuse or normal wear.

Refunds

When a refund is approved, we will issue it to the original payment method. Your bank or card company may take additional time to post the credit. Original shipping charges are not refundable unless the order was damaged, incorrect, incomplete, or the return was caused by our error.

Subscriptions

Canceling a subscription stops future renewals. It does not automatically cancel an order that has already processed. Contact us promptly if an order processed before you were able to make a change. We will apply this policy to that order and help where we reasonably can. See the Purchase Options Cancellation Policy for subscription controls.

Start a request

Email orders@wildcalf.com or call (406) 480-6432. Authorized returns are sent to Wild Calf LLC, 6001 Road 1011, Bainville, MT 59212.